When a casino game, promotion or wider product is discontinued, the key issue is what happens to your account history. For New Zealand players using mr fortune casino the practical questions concern balances, withdrawals, bonus records and access to documents. This guide explains the available account rules, the records worth saving and the steps to take before a service or product disappears.
What “discontinued” can mean for a Mr Fortune account
A discontinued product does not necessarily mean that an entire Mr Fortune account closes. A particular slot, promotion, payment option or feature may simply be removed while the wider casino remains available. The terms cover online and mobile gaming services, but no separate product-retention policy is published for every game or promotion.
Separate a game closure from account closure
If one title is withdrawn, its game history may remain connected to the account even though the title is no longer playable. A promotion can also end while deposits, withdrawals and other account functions continue. The safest approach is to treat the product and the account as separate matters until support confirms otherwise in writing.
Mr Fortune’s live lobby contained about 6,400 games and 47 providers when checked. That scale means a single title can change without indicating that the whole casino has stopped operating. It also means that a game-specific balance, unfinished round or jackpot question should be raised promptly.
Which account records should you preserve?
Account records help establish what money was deposited, what was wagered and whether a promotion had been completed. Keep copies before asking for closure or relying on a support response. The site’s general terms state that an inactive account begins after 12 months without a login.
- Save deposit, withdrawal and transaction histories, including dates and amounts.
- Download bonus terms, wagering progress and any free-spin results linked to the discontinued product.
- Keep screenshots of balances, pending rounds, jackpot notices and error messages.
- Store support conversations, complaint references and identity-verification requests.
Use a clear file name for each record, such as the date followed by the transaction type. That makes it easier to compare the account history with bank statements. A card statement may show the descriptor “Green Feather Online”, which is the operator’s listed payment descriptor rather than the Mr Fortune brand name.
Balances, withdrawals and unfinished game rounds
A product closure should not be treated as proof that a balance has vanished. Ask support to confirm the balance, any unsettled game rounds and the method available for returning funds. Withdrawals require verification before the first payment, and the published minimum withdrawal for NZD accounts is NZ$20.
How payment timing affects your records
Mr Fortune gives different processing descriptions: the terms target about three working days, while the help centre says three to five business days. After processing, cards and bank transfers may take up to four working days; e-wallet transfers are described as instant after processing. Keep the withdrawal request number and the date each stage occurs.
The published monthly withdrawal limit for NZD is NZ$20,000 over a rolling 30-day period. Deposits made during the same period may raise the amount available to withdraw, according to the help-centre information. These figures do not remove separate bonus conditions or verification requirements.
| Account record or limit | Published detail |
|---|---|
| Minimum NZD deposit | NZ$5 |
| Minimum NZD withdrawal | NZ$20 |
| Monthly NZD withdrawal limit | NZ$20,000 in a rolling 30-day period |
| Target withdrawal processing | About 3 working days under the terms |
| Help-centre processing estimate | 3–5 business days |
| Card or bank-transfer arrival | Up to 4 working days after processing |
If a product involved a progressive jackpot, the terms say payment may take an extra 14 days. That is relevant to anyone checking a mr fortune jackpot pokies result after a title has been removed. Ask for the final game result and settlement status rather than relying only on the visible lobby.
Bonuses and promotional records after withdrawal
Promotional records matter because withdrawing real money while a bonus is active cancels the bonus and its winnings. The welcome package uses 40x wagering on the bonus plus deposit, while free-spin winnings use 25x wagering. The maximum bet during wagering is €4 per spin, and the operator reserves the right to expire the offer seven days after crediting it.
Why bonus evidence matters
Save the promotion name, deposit receipt and wagering screen before a product disappears. The welcome package has a maximum promotional payout of €1,000. Other promotions can have different limits, so a general screenshot of the account balance may not show the conditions that applied to a particular offer.
Cashback records need the same care. The published mr fortune cashback bonus rules describe cashback based on net deposits over a stated period, with claims between €/$20 and €/$5,000 and a maximum cash-out of €/$5,000. The balance must be zero, with no pending withdrawal or unfinished round, before a claim can be made.
Do not assume a discontinued promotion can be reactivated. Ask support whether the reward was credited, forfeited or still awaiting a qualifying event. Keep the answer with the original terms.
Support, complaints and access from New Zealand
Mr Fortune lists 24/7 live chat and email support. Chat is described as responding within a few minutes, while email usually takes up to 48 hours. Start with a focused request that names the discontinued product, account email, transaction date and the exact record you need.
- Request a copy or confirmation of the account balance and transaction history.
- Ask whether any game round, bonus, jackpot or withdrawal remains unsettled.
- Save the reply and allow the stated timeframe for a resolution.
- Raise an internal complaint within six months if the answer is incomplete.
The complaints process says an answer should arrive within 10 working days, with a possible 10-working-day extension. If internal handling does not resolve the issue, eCOGRA is listed as the alternative dispute-resolution body. For wider online gambling support, use an independent New Zealand service rather than relying only on the operator.
New Zealand’s regulatory position is changing. The Online Casino Gambling Act commenced on 1 May 2026, and providers without an application must stop offering online casino gambling in New Zealand from 1 December 2026. Mr Fortune has a Maltese licence, not a New Zealand licence, and its New Zealand application status was not confirmed.
Practical conclusion: preserve records before access changes
A discontinued game or promotion does not automatically answer what happens to your account funds. Save statements, terms, bonus history and support messages while access remains available. Confirm unsettled rounds and withdrawals in writing, then follow the complaint process if necessary. If gambling is causing difficulty, use deposit, wager or session limits, Time Out or self-exclusion. The Gambling Helpline in New Zealand is 0800 654 655. Mr Fortune’s service is for people aged 18 and over; gamble responsibly.
Frequently Asked Questions
These answers cover common record-keeping and account-access issues after a casino product is removed.
Can Mr Fortune delete my account records when a game ends?
The available terms do not give a product-specific record-retention period. Request transaction, bonus and game-round information before closure, and keep your own copies. If the account becomes inactive after 12 months without a login, log in or contact support to avoid later access problems.
What should I do if a withdrawal is pending when a product is discontinued?
Contact support with the withdrawal date, amount and payment method. Ask whether verification is complete and request a written processing status. Published estimates are three to five business days for processing, followed by up to four working days for cards and bank transfers.
Does Mr Fortune have a native mobile app for checking records?
The terms cover mobile gaming and the website can be added to a home screen as a web app. No native iOS or Android app was confirmed. Use the website account area, save downloaded records locally and avoid VPN or proxy use, which the terms say may lead to account restrictions.